shop.epeplus.com
shop.epeplus.com uses a print-on-demand service, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 7 days of product delivery. Please get in touch with our team at support@epeplus.com and provide a clear photo showing the issue. There is no need to return the damaged product.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that shop.epeplus.com will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
Contact us at admin@epeplus.com for questions related to refunds and returns.